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Information for Indiegogo Contributors!

Information for Indiegogo Contributors!

Last Updated: September 22nd, 2014

Thank You!

Thank you for contributing to our Indiegogo campaign. With your support, we can build the more private and secure internet of the future. To redeem your perks please follow the instructions below. If there are any questions not answered below, don’t hesitate to email us at

Instant & Priority Access

To get your accounts instantly, or to claim your spot in the front of our waiting list you need to do the following:

  1. Reserve a username and spot on our waiting list if you haven’t already done so already. Click here to do that. If you are already on our waiting list, you can skip to step 3.
  2. When you sign up for our waiting list make sure you use the same email that you used when you contributed to our campaign.
  3. If the email you provided to Indiegogo and when you signed up for our waiting list are different, please email us at so we can track down your account.
  4. Sometimes ProtonMail invitation emails can go into the spam folder. If you don’t get an invitation email from us within the timeframes specified below, please check your spam folder, or contact us at

Instant Access – You can expect your invite within 24-48 hours.
Priority Access – You can expect your invite within 1 week after the campaign ends. However, we predict we will actually be able to send out invites sooner than that.


If you’re one of the lucky few to grab a limited edition ProtonMail t-shirt you can expect an email from us personally before August 7th to confirm shirt sizing and shipping information. If you did not get the email with the T-shirt size survey, please contact us at T-shirts will be shipping around the end of September and will take 1-2 weeks for delivery.


We’d like to offer a special thank you to the many users world-wide who’ve donated to our cause with Bitcoin. Your contributions thus far have exceeded $10,000 and we’re happy to support and accept cryptocurrency. If you want to contribute with Bitcoin, you can find our address here. Special thank you to the Bitcoin community at /r/Bitcoin for their support. If you contributed via Bitcoin, you are eligible for perks, just email us at with your details. Honor code applies.


When we end our beta phase your account will automatically upgraded to ProtonMail+ for either 1 year or permanently depending on the perk you selected. If your account is not upgraded for some reason, let us know at


For those of you who are as dedicated as we are to the idea of end-to-end encryption and it’s role in the future of the internet, you have our sincere thanks and gratitude. Each one of your contributions will sustain encrypted communications for hundreds of users worldwide. You will be eligible for an automatic upgrade to every premium feature we release in the future. You will also be invited to give feedback and vote on new features just like the visionary backers.

Lifetime contributors also get a special gift from CERN where the idea for ProtonMail was born. However, due to the August holidays in Switzerland, these will be delayed by a few weeks so we don’t expect to be able to ship them out until September. Since we are combining the T-shirts in the same shipment, the T-shirts will ship at the same time.


For our visionary supporters you can expect a personal email from our core team with in a few weeks after the campaign ends to offer our thanks, and to invite you into our inner circle to discuss new features for ProtonMail.


We’re stunned to have hit our funding goals in just 3 days, and we’re excited for the future of ProtonMail. Even though we have now hit our funding goal, there’s actually a lot more that we want to build, including mobile apps, support for custom domains, and encrypted file storage. Additional contributions past our goal will go a long way towards helping us develop those features. Thank you for making it happen!

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  1. The very best of luck for implementation of your further goals such as mobile apps, support for custom domains, and encrypted file storage etc
    We ordinary decent worker ants want to live our innocent lives without big brother (of any nation) sniffing over our lives.

  2. I’m glad that the campaign is going well, but I gotta say, it kinda stings getting an email saying how contributions are allowing enhancements to existing free accounts, rather then say, actually making more accounts available to those of us who haven’t gotten one yet.

    1. This is because we can increase the number of messages sent per month without putting in additional servers right away. However, to support more users, we actually need a lot more servers which we are purchasing right now.

  3. i was in at 37.00 got the invite signed up and then it has worked for 2 days and now i cannot get in ,
    i get a screen which tells me to clear cache, then i get a screen which says your password is no good.

    well i do know both my password and i got a response say to try again i did and nothing they offered to closed my account and i should resign on useing same user name with a dycrpt password which i would make up.

    well so far nothing but a disappointment since i so much use an need a good e-mail service that is reliable.

    forget the 37.00 dollars thats not what is important.

    kindly respond

  4. Hi,

    1) I have purchased the priority perk last week and reserved my username, are you still shooting July 31 for priority users to have an account ready to use?

    2) can I change my reserved username, if I want to?

    3) this maybe a stupid question, but I am asking anyway, does my wife have to contribute to reserve her username, or the reservation is available for all future free users @ too?

    Thank you for clarifying,


    1. Priority access is end of July at the latest, but we hope sooner. To change your reserved username, you have to email and we may be able to accommodate that. And the username reservation is open for everybody, contribution is not required!

  5. I missed the campaign :(, are you planning to open it again? and if so, when?

    Please keep us posted and congratulations on this noble proyect.


    1. We have an update in the works that will be coming out in the next couple weeks. There have actually been a lot of updates and improvements that have been made, we just haven’t made a separate version announcement for them since we rolled them out as they became ready instead of all at once.

  6. I contributed, but no updates since August 10. What’s up? Did I drop off the list? Am I still showing as a contributor at all? When will I receive what I have paid for?

    Than You.

    David Savopoulos

    1. Hello David,

      Please contact us through our including your username and we will be sure to get this straightened out for you.

    1. Our campaign has ended now unfortunately, but we will accept donations on our site in the future and you’ll be able to get a T-shirt that way. Thanks for your support!

  7. I want to donate but I don’t know how and where. Also I was wondering how would protonmail team know that I actually donated.

  8. I joined back in June/July and misplaced my p/w’s. I don’t remember the agreements and I do not know what Indegogo stands for or why I get mail from Indiegogo, Can you update me on what I should know… I don’t remember getting any information about Indiegogo or much about Can you bring me upto date.
    on what I need to know and any details about

  9. I signed up for a Proton Mail account when you first started the campaign as a contributor.
    I think the amount was £7. Ive never received an invitation to open an account, just an update about how much money weve helped you raise??? wow thats really useful to me???
    why have I been forgotten? surely as an organisation you should be all encompassing and not forget the little man? Every donation helps to aquire the servers to make protonmail possible no matter how small or large the contribution. Yahoo and Gmail do some pretty good email accounts for free. I know they may not be encrypted but you get the account within a matter of minutes, I can’t understand how it can take so long and cost so much?
    Most good servers can be bought at around the £300 mark and do an ample job. multiply that by 1000 and you still have £200 000 left?? sorry but we are in December 2014 now , a little disgruntled to say the least! Please get back to me asap so we can get me my account thank you.
    Kind Regards,
    Mr Lowe

  10. The only reason we can support more users is because of our campaign contributors, so we think it is fair for contributors to get earlier access. The instant access upgraded perk will not cause any delay to the priority access schedule outlined in the post.

  11. Thank you for your explanation. Your communication fills in the blanks and settled my sideways suspicions. All good, best wishes, excited to jump in~

  12. Thank you for your explanation. Your communication fills in the blanks and settled my sideways suspicions. All good, best wishes, excited to have joined up and jumped in~

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